THE BASIC OF BENCHMARKING
Baba Md. Deros, Norashikin Rahman and Mohd. Nizam Abdul Rahman
Keywords: Benchmarking, total quality management (TQM), quality
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Baba Md. Deros, Norashikin Rahman and Mohd. Nizam Abdul Rahman
Abstract: The main objective of this paper is to understand the basic of benchmarking technique. It discusses the relationship between quality, TQM and benchmarking, different views of definitions and benchmarking types, evolution of modern benchmarking as well as the advantages of the implementation. Previous studies showed that benchmarking adoption could help the companies to get higher profit and improve their performance. Since benchmarking is a great improvement tool, companies which involved comprehensively in benchmarking implementation would achieve significance benefits than others.
Keywords: Benchmarking, total quality management (TQM), quality
Fulltext PDF
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